• Show all questions in: Purchases · Subscription Renewal

• What happens if my license is not renewed?
• Why can some accounts in my license not sign in?
• When does my license expire, and when can it be renewed?
• Why is the renewal price different from what I expected?
• If I add additional accounts to my license, when will they expire?
• How can I update the credit card for my license?
• How can I view receipts for my license?
• How can I cancel my license?
• I received a renewal message, but I am not responsible for billing. What should I do?
• Does the same account that bought the license need to renew it?
• I have a question about my license. What should I do?
• I am a member, but I cannot sign in to access my VoiceThreads. What is wrong?
• I am a member. What happens to my account if the license is not renewed?

I am a member, but I cannot sign in to access my VoiceThreads. What is wrong?

If you are a member of an Organization whose license has expired, you will be unable to sign into VoiceThread until the license has been renewed. Please contact your VoiceThread Administrator and let him or her know that you cannot sign in to your account, and ask that person to please renew the VoiceThread license.

Contact us with any quesetions.