• Show all questions in: Purchases · Billing and Accounting

• Why is there a charge on my credit card, and can I get a refund?
• I need W-9 information for adding VoiceThread as a vendor
• Does VoiceThread accept purchase orders (POs) as a payment option?
• I placed an order via purchase order and have not received the start-up information
• How can I cancel my license?
• How can I cancel and delete my own personal account?

How can I cancel my license?

Cancel a recurring license on your Purchases pages.

1. Sign into your VoiceThread account.
2. Click on your email address in the top-right corner.
3. Select Account Information or My Account from the list.
4. Click the Purchases option at the top of the My Account area.
5. Find the license you wish to cancel.
6. Click the Cancel button.
7. Read the terms of cancellation and confirm your cancellation.

You will be able to continue using your license until its expiration date. At that time, it will lapse, and you will lose access to it. You can reactivate your license for up to 90 days after its expiration by going back to your Purchases page and clicking the green Renew button.

Please note: You are responsible for charges already incurred. Read more about VoiceThread's cancellation and refund policies.